Ajay Nambiar
Global customer experience thought leader; COO & CSO, M3M India
Ajay Nambiar is regarded as one of the top global customer experience thought leaders, named among the Top 150 Global Customer Experience Thought Leaders and Influencers. Several business practices he established are used as benchmarks in the industry, and he is known equally as an outstanding motivator and influencer on service excellence and customer-centric transformation.
His career spans more than 28 years across the hospitality, technology and real estate sectors. At Mahindra Holidays he helped build the first COPC-certified holiday company in the world, and at Sify he was part of establishing India’s first broadband portal. He has implemented internationally certified operating procedures (ISO 9001:2015 and ISO 10002) and institutionalized customer satisfaction metrics such as CSAT and NPS across pan-India service organizations.
Nambiar has served as COO and CSO of real estate major M3M India and has logged over 400 hours as a chair, speaker, moderator and panelist at international and domestic conferences. An alumnus of the Senior Leadership Programme at IIM Ahmedabad, he holds bachelor’s and master’s degrees in hospitality management.
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References: cxbuzz.com · speakin.co